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ChipSiP Supports Smart Glasses Application Platform for Visual Remote Guidance in Collaboration with Hewlett Packard Enterprise

(Taipei Communications) ChipSiP, the leading wearable company, announced today their support of an application platform designed for enterprise use of smart glasses needing Visual Remote Guidance for field support and service delivery. The application platform is provided by Hewlett Packard Enterprise (HPE) and is named HPE MyRoom. The platform connects smart wearable devices through secure cloud, with remote field delivery professionals. 

ChipSiP considers the HPE MyRoom platform to be a critical component for modern support and service delivery teams. Organizations will benefit from the use of Visual Remote Guidance (VRG) capabilities to “see through the eyes” of customers, to enhance their ability to communicate and deliver services more accurately, more quickly, and at less cost. Operators may wear the SiME Smart Glasses and transfer operator’s working condition images to remote subject-matter experts (SMEs) in real-time from any place, as well as allow SMEs to provide guidance on the operator’s transparent display to help solve the operator’s current difficulties.

ChipSiP President George Tai expressed that a field engineer often uses both hands to work on complex equipment. The transparent display allows the operator to remain hands-free while receiving real-time instruction and also do operation at the same time. This combination of capabilities effectively reduces communication blind-spots and delays. These are the advantages that mobile devices, as compared to smart wearables, are unable to provide.

The VRG solution in combination with ChipSiP wearables is suitable not only for providing one-to-one remote maintenance guidance, but also for use in one-to-many and many-to-many remote teaching and educational training. Instructors may remotely monitor multiple real-time screens to provide instant and precise corrections to operators to achieve maximum efficiency.

Currently, the solution by ChipSiP SiME in combination with the HPE MyRoom application platform and VRG service is offered with immediate availability in the America, Europe, and Asia-Pacific regions. 

Visual Remote Guidance video reference:
https://www.youtube.com/watch?v=r3L8cbzzFOs



SiME Smart Glasses support Visual Remote Guidance application platform designed for enterprise


HPE MyRoom platform connects smart wearable devices through secure cloud, with remote field delivery professionals